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Posted: Wednesday, July 19, 2017 9:35 AM

Fun.com is currently looking for the perfect person to help out our Customer Service team as a Customer Service Auditor. What's a Customer Service Auditor, you ask? Let me break it down: you’ll spend your time monitoring our Seasonal Customer Service Specialists and provide them with helpful, constructive feedback on their performance, making sure our customers are getting the best service in town! We are looking for someone who is exceptional at organization and a fantastic communicator. Think you're up for the task? Great, we do too!

To learn more or apply, please visit our website at: https://www.fun.com/careers/seasonal-jobs.aspx

Essential Duties and Responsibilities:
Listen to recorded calls between Seasonal Customer Service Specialists and customers
Grade employee calls and provide feedback
Audit free orders that are sent out for customer resolutions, making sure to catch any potential errors before they are released
Communicate daily with CS Leads and Management
Requirements and Skillsets:
High School Diploma or equivalent
Able to work and communicate effectively with a wide variety of personalities
Previous experience coaching and critiquing employees
Proficiency with Microsoft Office Suite
Highly organized, detail-oriented, and able to multitask

Preferred Qualifications:
1-2 years of experience in a call center, customer service, retail or a similar environment
Team leadership and/or training experience

• Location: Mankato, North Mankato

• Post ID: 23260538 mankato
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